Appointment Policies

Cancellations

We REQUIRE at least 24 hours notice for any appointments that need to be canceled or rescheduled, outside of an emergency or sickness. If you are a reoccurring client that has been serviced more than 4 times, you will have ONE grace last minute cancel. Outside of the one grace missed appointment, our reoccurring client's will be charged 50% for missed appointments. This amount will be charged to the card on file, or another payment is acceptable (if requested).

If you are a new client and you cancel or no-show within a 12-hour window or less, you will be charged 100%.

Our schedules are built by appointment only. Please respect our time and make sure to commit to the time slot you are saving and the promise you are making to show up to your appointment.

Lash Refill

Waiting a period of 30 days in between a lash fill will be considered a partial set

Lash Cleansing

You must come with clean lashes to each appointment. Cleaning your lashes is essential for maintaining your lash health. A lash bath will be a necessary addition if your lashes need cleansing at the beginning of your service. This will be a $20 service charge and will cut into your lash application time.

Lash Fall Out

We do guarantee our lashes for the first three days after a visit at our studio. Keep in mind that lashes do shed up to five per day, but if you feel like your lashes are excessively shedding please reach out. We offer complimentary touch-ups, but we must be made aware of the fall out within the first 72 hours.

Irritations / Reactions

If a reaction occurs we do not refund the service but we will offer a free lash removal should this unfortunate event occur.  Please contact us immediately once you become aware of any type of irritation so we may assist you as quickly as possible.

Refunds

We do not offer refunds but if you are unsatisfied with the service please contact us within 24 hours of your appointment.

No Guests

Please arrive to your appointment without any guest or children.

Parking

We do not have a dedicated parking space at our current location, but we do have plenty of street parking available!

Arrive on Time

Please stay in your vehicle until your appointment time.